Policies and Guidelines.

At happykids@play, we pride ourselves on providing the best possible environment for your child. Our policies and guidelines are in place to ensure that all children in the centre are safe, secure and receive only the highest quality care all while participating in activities that are educational, stimulating and just plain fun!

For more info on happykids@play's policies and guidelines, click on one of the options below.

Security
Healthy Children
Personal Belongings
Potty Training
Emergency Procedures
What to Bring
General Rules
Drop-off/Pick-up
Withdrawal

Security

Our limited entry system means that the doors of the facility are locked at all times and only parents dropping off or picking up children are allowed in. Children will only be released to those persons listed on the registration form.

Healthy Children

happykids@play takes great pride in providing a clean environment for your child. We sanitize on a daily basis to clean toys and surfaces in the centre. Our staff wash their hands regularly, including before and after meals and after every diaper change. The changing table and potty are sanitized after each use.

In order to provide a safe and clean environment for all children at happykids@Play, we ask that you please do not bring an ill child to our center. happykids@play reserves the right to refuse ill children and if a staff member notices signs of any illness, the parent will be called and asked to pick up the child. A child with nothing else than a clear runny nose will be accepted to the centre.
We ask that all children are up to date on their immunizations. Children who have not been immunized will not be accepted into the center.

**We do not administer medication of any kind.**

Personal Belongings

Cubbies are provided for children’s personal belongings such as shoes, diapers or change of clothing. We ask that all children wear indoor shoes in the centre. Please be sure to label lunch bags clearly with your child’s name. We ask that you please not bring any personal toys. We provide plenty of activities for your child.

Potty Training

We will assist in potty training with any child but we need your help. Please bring the necessary supplies (diapers, pull-ups, wipes, change of clothing) and let staff members know where your child is in this process. We will do our best to keep the routine and make sure that the child takes frequent potty breaks.

Emergency procedures

All staff members are CPR and First Aid certified and trained to handle emergencies. We have all emergency numbers posted and a full stocked first aid kit. Even with all of the safety precautions in place, accidents are possible. Parents will be notified in the event of an accident. Please be advised that in the event of a serious or life threatening emergency, we will notify emergency personnel first and parents second.

What to bring

  • Parents are responsible for providing a healthty snack for their child. happykids@play is a peanut free environment.
  • Bring indoor shoes in your back-pack.
  • Bring a second set of clothes inside the back-pack.
  • Diapers and/or potty traning supplies if necessary.

General rules

  • No toys from home (except comfort toys)
  • Late pick-up fee applies ($5 per 5 min)
  • Children with other than clear runny noses or other obvious signs of illness will not be admitted.  Parents are required to sign a medical emergency release form at the time of registration.
  • All personal belongings should be marked with first and last names to avoid confusion. happykids@play will not take responsibility for personal items lost or left at the centre. Lost and found items will be stored in the lost and found box.
  • Children must be 100% potty-trained if in regular underwear, otherwise the child must wear a diaper or pull-up. Diapered children must arrive at happykids@play with a clean, dry diaper.

Drop-off/Pick-up

For the morning session, drop-off is from 8:30 am to 8:45 am and pick-up is from 11:45 am to 12:00 pm. For the afternoon session, drop-ff is from 12:30 pm to 12:45 pm and pick-up is from 3:45 pm- 4:00 pm. Parking is for drop-off/pick-up only and is maximum 10 minutes.

Withdrawal

Should you wish to withdraw your child from the program, you must call happykids@play and leave a message for the registrar and provide one month's written notice at the first of the month (e.g. if leaving November 1st, you must phone and submit a written withdrawal by October 1st to avoid paying November fees.  If you phone/withdraw October 5th to leave November 1st, your November cheque will already have been processed).  All withdrawals are considered effective the first of the month; therefore no portion of fees will be refunded if you choose to withdraw your child in the middle of the month.